Privacy Policy

At LexiTrove, protecting your privacy and ensuring the security of your data is our highest priority. This policy explains how we collect, use, and protect your personal information when you use our services. By using LexiTrove, you agree to the practices outlined below.

1. No Storage of Payment Details

Your financial information's sensitivity is respected by us. LexiTrove does not have access to or store your payment details, including credit card information. All payments are securely processed through PayPal, a trusted and secure payment gateway. This guarantees the safety and privacy of your financial data.

2. No Phone Number Collection

Your phone number is never collected or stored. We limit the personal data we request to only what’s necessary to provide you with the best service, ensuring that your privacy is protected at every step.

3. Document Handling & Retention

At LexiTrove, we handle your documents with the utmost confidentiality. We believe your data belongs to you, and we follow strict protocols to protect it.

• Redaction or Information Extraction: Documents submitted for redaction or information extraction are deleted immediately once the request is processed. We do not store these files beyond that point.
• Summarization and Question Answering (QA): Documents processed for summarization or QA are stored for up to 3 days from your last interaction. This short retention period allows you to continue working on your content without delay. After 3 days, they are permanently deleted from our system.

4. Document Handling & Retention

Your personal data is never shared with third parties for marketing purposes. We are committed to protecting your information and ensuring it is only used to provide the services you’ve requested. You can rest assured that LexiTrove does not engage in selling, renting, or trading your data.

5. Reverification for Quality Assurance

While LexiTrove uses advanced technology to provide accurate summaries, redactions, and extractions, we recommend that users reverify results before using them for critical decisions or sharing them publicly. We strive for excellence, but this extra step ensures the highest level of accuracy for your specific needs.

6. Trust Through Customer Support

We are committed to delivering top-notch customer service to assist with any inquiries or issues you might have. Whether it's the specific queries mentioned below or any other matter, please don't hesitate to contact help@lexitrove.com.

• Inquiries about pricing
• Addressing privacy issues
• Responding to inquiries regarding the usage of your data
• Assisting you in navigating our document management procedures
• Supporting you with any other questions you may have regarding your experience with LexiTrove.